Please note that all prices on the web page are valid ONLY for bookings made online. This applies to the car rental, optional insurances and extras like child seat etc. For extensions, extras purchased after arrival etc the car rental partner can charge a different amount. All prices on the web page are in EURO.


-- Delivery information --

For airport pick-ups, it is essential that Open Holiday be given the correct flight number and arrival time, before departure. For pick up in ports we require the name of the ferry and the time of arrival. For hotel delivery we need the name of the hotel and if available also telephone number and address of the hotel.

If this information is not available at the time of booking, please inform us of this at least 7 days prior to departure online or by telephone which you will find on your voucher. Should this information not be provided in time; Open Holiday can accept no responsibility or compensation for a failed rental.



-- Payment method --

You can pay with the most common credit cards like Visa and Master card.
When you make a reservation you will be asked to make a small down payment.
The outstanding balance you will pay with credit card upon delivery of your car.
Cash payment is only rarely accepted.



-- Order Process --

In order to book your car, you simply have to follow the 4 easy steps from the "car rental" page. When you have confirmed your order, you will be taken to a secure online payment form where you will be asked for your credit card details.

When your payment is approved from the bank of Open Holiday, you will receive a preliminary confirmation. The reservation amount will only be reserved on your account, and the final transaction will be made in the same moment as we send your voucher.

Your final voucher will be sent to you by e-mail within 48 hours of the booking.



-- Out of hour charges --

In most locations flights/ferries can be met and cars supplied outside of normal working hours. However, there may be an additional charge for this which you will see when you fill in the booking details.

The cost will be quoted when your flight/ferry timings are given to us. In the event that a flight/ferry is delayed or any other reason causing the car pick-up to fall outside of normal working hours, the additional charge will be made locally, where the out of hours service is available.



-- Tax --

In most locations, all taxes are included except those on any extras purchased locally. e.g. one-way drop-off fees, child seats and additional drivers, which are not reserved at the time of booking. Detailed information will be found under the specifics for this location.



-- Delivery of the Rental Car --

Normally there will be a representative or a shuttle service that will bring you to the nearest rental station or the car will be ready for you at the airport/port. When picking up your car at the hotel, the car will be delivered or a shuttle service will bring you to the nearest rental station. Detailed information will be shown throughout the booking process. A charge for delivery and collection may apply and will be advised on booking if applicable. Collection is normally made at the airport or local office.



-- Driver’s age --

For most countries the minimum age of the driver is 21 to 25 years, higher vehicle categories may even require an age exceeding 25 years.
Maximum age is normally 75 years.



-- Driver’s License --

Drivers must produce a full driving license held for at least one year. In addition to the driver’s license, a valid passport or ID card and in some cases an international driving license has to be presented at the reception of the vehicle.

In certain locations and for some car types, drivers must have held a full license for a minimum of 2 years. Detailed information will be found under the "specifics for this location". It is the driver’s responsibility to ensure that he/she has the appropriate driving license.

No refunds will be given for rentals rejected due to non-production of a driving license.
Faxed or photocopied licenses are not acceptable.



-- Period of rental --

Rental days are based on a 24-hour basis, commencing at the time in the voucher. Open Holiday allows up to 3 hours delay in return time without calculating an extra day.

In case of delayed flight etc we allow a change in delivery time of up to 3 hours, which means your rental period can start and be calculated 3 hours later than on the reservation. There will be no extra cost for this except if the out of hour charge should apply.



-- Amendments --

All amendments must be made through the customer log in page. There is no amendment fee if Open Holiday has the amendment at least 5 days prior to arrival.
Cancellations

All cancellations must be made through the customer log in page. For cancellations more than 5 days prior to arrival all your deposit will be paid back and there will be no other costs, except those that might occur due to exchange rates. For cancellations 5 days or less prior to arrival, the deposit will not be refunded. There is though a maximum amount of 50 euro which can be kept by Open Holiday.

Cancellations/ Amendments after the starting of the rental period will be handled locally by the car rental partner on your destination. Open Holiday is not responsible for any changes in pricing that might occur.

No refunds will be made for no-shows at destination or failure to produce relevant documents including driving license, early returns or cancellations after the hire start date.

There are no refunds for any unused days.



-- Rental documents --

The rental voucher must be presented when picking up your rental car. Open Holiday cannot be held responsible for rentals rejected if a voucher is not presented.

You should retain your rental documents and related receipts for a minimum of 28 days after returning home.



-- Car type/suitability --

Open Holiday will make every effort to reserve a specific type of vehicle, whenever this can be possible, we are unable to guarantee a particular make, model or fuel of car.
Reservations can only be confirmed according to vehicle categories and not according to the car model. The named cars serve as typical examples for the size and performance of a vehicle category.



-- Number of passengers --

Our rental cars are insured for a maximum number of passengers. Open Holiday cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.



-- Provision of cars --

Our local provider can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances the agreement with Open Holiday will terminate immediately, and Open Holiday will have no further liability to the customer, and no refund will be due.

The local car rental partner on site reserves the right of procuring a vehicle of a higher category whenever the booked vehicle category should not be available. If you have booked a prestige car, the specific car booked is guaranteed.

If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner immediately and Open Holiday in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by Open Holiday.



-- Liability --

Open Holiday assumes no liability for actual rentals, which do not come about due to reasons for which the hirer is responsible. Such reasons are for example:

-failing to present a driver’s license or presenting a driver’s license which is no longer valid

-non-compliance with regulations concerning the minimum or maximum age

Please note that the rental of the vehicle will be subject to the law of the country where the rentals takes place.

Open Holiday will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims.

Local laws govern the terms and conditions of hiring vehicles and the rental contract signed locally on collection of the car is legally binding on the hirer.

All reservations are made by Open Holiday and all coupons and vouchers are issued by the company in their capacity as agents/intermediaries for the principals supplying the relevant services, upon the expressed condition that Open Holiday is not responsible to the hirer for loss, damage, delay, injury, accidents, cancellation, alterations, irregularity or additional expenses suffered by the hirer whatsoever.



-- Consequential loss --

Open Holiday is responsible for losses the client suffers as a result of Open Holiday breaking this agreement if the losses are a foreseeable consequence of Open Holiday breaking the agreement. Open Holiday is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by the client and Open Holiday (such as loss of profits or loss of opportunity).



-- Force Majeure --

Open Holiday shall not be liable for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question.



-- Special requests --

Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself.

Please take note that especially in Mediterranean countries the safety standards for child safety seats may differ from the standards you are used to in your country. (Taking along your own safety seats for children and babies is recommended).

Roof racks and ski racks: these are available in some locations and should be specially requested at the time of booking.

Detailed information will be found under the "specifics for this location".



-- Across the border rentals --
These are normally not allowed, but can be requested at the destination.
Any extra costs that might occur will be advised by the car supplier.



-- Ferrying the rented car --

Is normally allowed within the same country, but must be requested at your destination.

Any extra costs that might occur will be advised by the car supplier.



-- Additional drivers --

In many locations one additional driver is free of charge. Detailed information will be found under the "specifics for this location".



-- Insurance --

Third party insurance is included in most locations and covers third person and passengers towards property damages and bodily injuries.

Fire and theft insurance is included in most locations.

In most locations is the CDW (Collision Damage Waiver) included in the basic price. This means that the car is insured towards collision damages also caused by the renter, but with an excess amount to pay. You will be required to leave a deposit to the value of any insurance excess, which may be charged by our car rental partner, if the car is damaged during the rental.

If purchased at the time of booking the FDW (Full Damage Waiver) will cover you for damage excess.



-- Insurance exclusions --

The FDW does not cover damage to wheels, tires, windows, the roof, the underside, the interior of the car, towing charges or damage caused willfully or recklessly. You may therefore be liable for the cost of this damage.

In some destinations there is an additional insurance also for this, WUG, which can be purchased at the time of the booking, please see under "extra options".

PAI (personal accident insurance) for driver can also be purchased extra in most locations.

The PAI is although probably already covered in your Travel Insurance.

Super Cover Insurance is an additional option that covers the FDW, the WUG and the PAI, which is available in some locations. Detailed information will be found under the "extra options".